Terms of Service · Alto Inspect

Summary

These terms are a contract between your organisation and Frontier Global Technologies, Inc. ("FGT", "we", "us") for the use of Alto Inspect.
Your organisation owns its inspection records. We store and process them only to provide the service.
Your organisation must tell tenants and other people it records about the inspection, and get any consent the law requires.
Alto Inspect records what was found and who agreed to it. It does not guarantee the outcome of a deposit dispute and is not legal advice.
Fees are per unit, as shown on our pricing page or in your order.

1. Who these terms apply to

These Terms of Service ("Terms") apply to the Alto Inspect website at altoinspect.com, the web dashboard, the Alto Inspect iOS app, tenant self-inspection links and related services (together, the "Service"). The Service is operated by Frontier Global Technologies, Inc., a company organised under the laws of the State of Texas, United States, with its address at PO Box 450948, Laredo, Texas 78045, United States.

The Service is for businesses — for example property managers, brokerages and landlords (each a "Customer"). If you accept these Terms for an organisation, you confirm that you have authority to bind it, and "you" means that organisation. A signed order form or other written agreement with us takes priority over these Terms where they conflict.

Our Privacy Policy explains how we handle personal data. Our Data Processing Addendum ("DPA") governs how we process Customer Data for you and is incorporated into these Terms when you accept them. Both form part of these Terms.

2. Accounts and teams

Accounts are created by us or by invitation from a Customer's team administrator. You must give accurate information and keep it up to date.
Each user must keep their password and devices secure and must not share their account. Tell us at once at [email protected] if you think an account has been compromised.
Team administrators control who belongs to the team and each member's role. The Customer is responsible for everything done through its users' accounts.
Users must be adults able to enter into contracts.
User accounts and Customer Data are separate. A user who deletes their own account loses their profile, credentials, sessions and access tokens; the team's Customer Data stays with the Customer. A user who owns a team cannot delete their account while they own it: they must first delete the team or ask us to transfer its ownership to another member. Deleting a team deletes its Customer Data and is a decision for the team owner acting for the Customer.

3. Your responsibilities

Notice and consent. You are responsible for the personal data you put into the Service, including data about tenants, owners, inspectors and anyone who appears in photos. Before you inspect, photograph, collect a signature from or send a link to anyone, you must give them your own privacy notice and obtain any consent that applicable law requires, including under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties. You can record the address of your privacy notice in the Service's company details, so that tenants see it with each self-inspection link; doing so helps you give notice but does not replace your obligation to give it.
Lawful use. You must enter premises only with the right to do so, and use the Service in line with your leases and the law.
Accuracy. You are responsible for the accuracy of your inspection records, grades and comments.
Recipients. You are responsible for the email addresses to which you send reports and tenant links.

4. Acceptable use

You must not, and must not let others:

upload unlawful, infringing, harassing or deceptive content, or sensitive personal data that the Service does not need;
record people in private moments or use photos to monitor individuals;
alter or fabricate inspection evidence or signatures;
try to get into accounts, teams or data that are not yours, or test, scan or break the Service's security;
overload or disrupt the Service, or use automated means to access it except through interfaces we provide;
copy, resell or reverse-engineer the Service, or use it to build a competing product, except where the law allows this despite this restriction.

5. Customer Data

Ownership. "Customer Data" means the properties, inspections, photos, comments, signatures, tenant details, reports and other content that you or your users put into the Service. You keep all rights in Customer Data.
Our licence. You give us a limited licence to host, copy, process, transmit and display Customer Data only to provide, secure and support the Service, and as the law requires.
Our role. For Customer Data you are the controller (responsable) and we are your processor (encargado). The DPA sets out our obligations in detail. In short, we process Customer Data only on your documented instructions, which these Terms, the DPA and your use of the Service set out; do not use it for our own purposes; keep it confidential and secure; help you answer requests from data subjects; tell you without undue delay about a security incident that affects it; and delete or return it when the Service ends.
Subprocessors. By accepting these Terms you give us general written authorisation to use the subprocessors named on our subprocessor list. Each is bound by data-protection obligations equivalent to ours. We will tell you by email at least 15 days before a new subprocessor starts processing Customer Data; if you object on reasonable data-protection grounds and we cannot address the objection, you may terminate the affected Service without penalty.
Aggregate data. We may use information about how the Service performs (for example, error rates and usage volumes) that does not identify you or any person, to operate and improve the Service.

6. Fees, trials and demos

Fees are charged per unit, at the prices shown on the pricing section of altoinspect.com or in your order form. Unless your order says otherwise, fees are in Mexican pesos (MXN), are payable in advance, and do not include taxes, which you must pay.
We may change prices for a future billing period by giving you at least 30 days' notice.
If we give you a demo, pilot or trial, it is free of charge unless agreed otherwise, it may be limited or ended at any time, and it is provided "as is" without any commitment of availability or support.
If a payment is overdue, we may suspend the Service after giving you notice.

7. Our intellectual property

We and our licensors own the Service, including its software, design, templates, reports' layout and the Alto Inspect name and logos. Except for the rights granted in these Terms, we reserve all rights. We grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription.

8. Feedback

If you send us ideas or suggestions, we may use them without any obligation to you.

9. Confidentiality

Each party will keep the other's non-public information confidential, use it only for this relationship, and protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, that it already had or developed independently, or that it must disclose by law (after telling the other party where lawful).

10. Availability and support

We work to keep the Service available and secure, but we do not promise that it will be uninterrupted or error-free, and no service level applies unless we agree one in writing. We may carry out maintenance and change features, but we will not materially reduce the core functions of a paid subscription during its current term. The iOS app works offline; data captured offline is uploaded when the device reconnects, and you should sync regularly.

11. Suspension and termination

You may stop using the Service at any time. Paid subscriptions end at the end of the current billing period unless your order says otherwise.
We may suspend access immediately if needed to prevent harm to the Service, to other customers or to any person, or if you break Section 4. We will tell you and restore access when the problem is fixed.
Either party may terminate for a material breach that is not fixed within 30 days after written notice.
Data export and deletion. For 30 days after termination you may ask us to give you access to export your Customer Data (for example, as PDF reports). After that period we will delete Customer Data from our live systems, except for copies we must keep by law. Copies in backups are deleted through normal rotation within 35 days.
Sections that by their nature should survive termination (including 5, 7, 9, 12 to 15) will survive.

12. Disclaimers

Alto Inspect records what was found and who agreed to it. What you may withhold from a deposit, and the deadlines you have to work to, depend on your lease and your jurisdiction — take advice on those. We do not guarantee the outcome of any deposit claim or dispute, or that a report, photo or signature will be accepted as evidence by any court, authority or other party. The Service does not give legal advice.

Except as expressly stated in these Terms, and to the extent the law allows, the Service is provided "as is" and "as available", and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the extent the law allows:

neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, deposits or goodwill, even if told they were possible;
each party's total liability arising out of these Terms is limited to the fees you paid us for the Service in the 12 months before the event that gave rise to the claim.

These limits do not apply to your payment obligations, to a party's fraud, wilful misconduct or gross negligence, or to liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, from your failure to give notice or obtain consent as required by Section 3, or from your breach of Section 4. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights. The party seeking protection must tell the other promptly, give it control of the defence and cooperate reasonably.

15. Governing law and venue

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. The courts of the State of Texas, United States have exclusive jurisdiction over any dispute arising out of these Terms, and each party waives any other jurisdiction that may apply because of its present or future domicile or for any other reason.

16. The Alto Inspect iOS app

This section applies to the Alto Inspect app downloaded from Apple's App Store (the "App").

Licence. Your use of the App is governed by Apple's standard Licensed Application End User License Agreement (apple.com/legal/internet-services/itunes/dev/stdeula), except where these Terms give you more rights. The App is licensed, not sold, for use on Apple-branded products you own or control, as the App Store Terms of Use permit.
Apple is not a party. These Terms are between you and FGT only, not Apple. FGT, not Apple, is solely responsible for the App and its content.
Maintenance and support. FGT alone is responsible for maintenance and support of the App. Apple has no obligation to provide any maintenance or support for it.
Warranty. To the extent any warranty applies and the App fails to conform to it, you may notify Apple, and Apple will refund the purchase price (if any) of the App. To the maximum extent the law allows, Apple has no other warranty obligation for the App. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are FGT's responsibility, subject to these Terms.
Product claims. FGT, not Apple, is responsible for any claims by you or a third party about the App or your possession or use of it, including product-liability claims, claims that the App does not conform to a legal or regulatory requirement, and claims under consumer-protection, privacy or similar laws.
Intellectual property. If a third party claims that the App or your possession and use of it infringes its intellectual property rights, FGT, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
Legal compliance. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Third-party terms. You must comply with applicable third-party terms (for example, your mobile network agreement) when you use the App.
Contact. Questions, complaints or claims about the App go to Frontier Global Technologies, Inc., PO Box 450948, Laredo, Texas 78045, United States, [email protected].
Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of this Section 16 and, once you accept these Terms, may enforce it against you.

17. General

Changes. We may update these Terms. We will publish the new version on this page with a new effective date and, for material changes, tell account holders by email or in the Service at least 30 days before they take effect. If you continue to use the Service after that, the new Terms apply. If you do not agree, you may stop using the Service before the change takes effect.
Assignment. Neither party may transfer these Terms without the other's consent, except to a successor in a merger or sale of all or most of its business.
Force majeure. Neither party is responsible for delays caused by events beyond its reasonable control.
Entire agreement. These Terms, the Privacy Policy, the DPA and any order form are the whole agreement about the Service. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it.
Language. These Terms are available in English and Spanish. If the versions conflict, the version in the language of your order form applies; without an order form, the Spanish version applies to Customers in Mexico.

18. Contact

Frontier Global Technologies, Inc.
PO Box 450948, Laredo, Texas 78045, United States
Legal notices: [email protected]
Privacy: [email protected]